How To Observe Etiquette In Electronic Commerce?
For some reason businessmen don’t understand how dialogue with the potential client, the partner etc. is important, having proved badly at dialogue you will lose the potential client, the partner, the buyer.
Let’s consider simple rules which at least need to be observed.
It is necessary to specify contact information
Specify only a real contact information. At least it is necessary to specify:
Your name and surname. It is necessary that people addressed to you by name.
E-mail. In order to be protected from spamers cipher an e-mail.
ICQ. If you don’t use ICQ, it is high time to begin, after all the majority prefers dialogue on ICQ.
Real phone. Phone is necessary to show that you are the real, serious person. Phone is necessary real, it is better mobile. Specify full number, with a country and city code. It is ridiculous to see in Internet shop phone without a city and country code.
If your goods or service can interest real businessmen or the enterprise it is desirable to specify your data as the legal person (the enterprise name, an INN). The matter is that the enterprises prefer to pay on a clearing settlement to the same legal body. Such clients will want to receive the account and the certificate of the executed works, and for this purpose it is desirable for you to be the legal body and openly to show it. If you don’t want to show openly your legal coordinates then inform that you have them and all documents will be issued correctly. For example, many small studios of web design because of absence of the legal person lose solid clients.
It is necessary to specify the physical or legal address to Internet shops or if there is a real office.
Etiquette at dialogue in ICQ
It is desirable to answer not later than in a day. Even if the person who asked you is in offline it is necessary to answer all the same. If you are occupied and can’t answer at present questions establish the status in a condition “is inaccessible”.
Etiquette at dialogue on an e-mail
In the signature under letters specify your full contact information. Adjust in the post client templates for letters that all letters had a standard appearance. Specify an alternative e-mail.
Always fill a letter theme. Be not late with answers more than days. Days off and holidays can make an exception. If you were late with the answer, apologize.
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